AI Agents
An AI agent trained on your business that answers, qualifies and books — at 2am, in Urdu or English.
In short
AI chat and voice agents that qualify leads, answer questions and book appointments around the clock.
- Service area
- Rawalpindi & Islamabad · across Pakistan · remote worldwide
- Deliverables
- 8 defined items, agreed in writing before we start
The problem
Most enquiries arrive when nobody is there to answer them.
Look at when your WhatsApp actually lights up. A large share of messages come in after 7pm, on Sundays, and during the hours your team is with other customers. The person messaging you is usually messaging two competitors at the same time, and the one who replies first tends to win.
The generic chatbot response to this made things worse for a decade: rigid decision trees that could not handle a question phrased slightly differently, and that everyone learned to bypass by typing "agent".
Modern AI agents are a different thing entirely. Trained on your services, prices, policies and past conversations, they hold a real conversation in English or Urdu, answer specific questions accurately, qualify the enquiry, book the appointment into your calendar, and hand over to a human the moment the situation calls for one.
What's included
Exactly what AI Agents covers.
Concrete deliverables, not adjectives. Every item below is agreed in the written scope before work starts.
AI chat agent trained on your business
Built on your actual service details, pricing rules, policies, FAQs and past customer conversations — so answers are specific to you, not generic AI filler. Deployed on your website, WhatsApp, Facebook and Instagram.
Lead qualification that saves your team time
The agent asks the questions your sales team would ask — budget, timeline, location, what they actually need — scores the lead, and pushes qualified ones straight into your CRM with the full conversation attached.
Appointment and booking automation
Live calendar availability, booking, rescheduling and cancellation handled in the conversation, with confirmations and reminders sent automatically to cut no-shows.
WhatsApp automation
Official WhatsApp Business API integration so the agent handles the channel your customers already prefer, with instant replies, media and documents, and clean escalation into a human chat.
AI voice agents
For businesses that lose calls: an agent that answers, understands the caller, answers common questions, books appointments and takes a message with a proper summary — instead of a missed call nobody returns.
Human handover rules
Explicit escalation triggers — complaints, unusual requests, high-value enquiries, or simply the customer asking for a person — with the full conversation history handed over so nobody has to repeat themselves.
Guardrails and accuracy controls
The agent is scoped to what it actually knows. It does not invent prices, promise delivery dates or answer outside its brief. We test it adversarially before launch and review real conversations after.
Ongoing tuning
Monthly review of real conversations to find where the agent struggled, plus knowledge base updates as your services and prices change. Agents get noticeably better over the first few months.
How it runs
Our AI Agents process
Each stage has a defined output, so you always know what has been done and what comes next.
Scope and knowledge gathering
We define exactly what the agent should handle and what it must escalate, then collect the raw material: service details, pricing rules, policies, objections and real past conversations.
Build and train
The agent is built against that knowledge base, given your brand voice, connected to your calendar and CRM, and configured with clear handover rules.
Adversarial testing
We deliberately try to break it — confusing phrasing, mixed Urdu and English, out-of-scope questions, pricing traps — and tighten the guardrails until it behaves correctly under pressure.
Launch and improve
Deployed on your channels, monitored closely for the first fortnight, then reviewed monthly against real transcripts and updated as your business changes.
What you should expect
- Enquiries answered in seconds, at any hour, including weekends and holidays
- Your team spending its time on qualified conversations instead of repeated questions
- Appointments booked directly from a chat, with reminders that reduce no-shows
- Every conversation logged and searchable, giving you a record of what customers ask for
- A clear escalation path so complex or valuable enquiries still reach a person quickly
Who this is for
- Businesses receiving high WhatsApp volume with a small team answering it
- Clinics, salons and consultancies where the main goal of a conversation is a booking
- E-commerce stores fielding repeated questions about stock, delivery and returns
- Real estate and education businesses that need leads qualified before a human invests time
Not sure this is your bottleneck? Take the free audit and we will tell you where your customers are actually being lost.
Questions
AI Agents questions we get asked
Straight answers, including the ones that are not in our commercial interest.
It is scoped so it cannot. The agent answers from a knowledge base built from your own documentation, and where it lacks information it says so and offers a handover rather than guessing. We test this adversarially before launch, specifically targeting pricing and policy questions, which are where invented answers do the most damage.
Yes. Modern language models handle Urdu, Roman Urdu and the natural code-switching most Pakistani customers use in WhatsApp. We test in all three during the build, since real messages rarely arrive in clean English.
The agent hands over immediately and notifies your team, passing the full conversation so the customer never repeats themselves. We also set automatic escalation triggers for complaints, high-value enquiries and anything outside its scope, so it does not wait to be asked.
Most existing chatbots are decision trees — fixed buttons and scripted paths that break the moment someone phrases a question differently. An AI agent understands intent, answers specific questions from your real business data, holds context across a conversation, and completes actions like booking. Customers can tell the difference within two messages.
A chat agent typically takes two to four weeks; voice agents take longer because of call flow testing. What we need from you is the raw knowledge — service details, pricing rules, policies, common questions — and roughly two to three hours of your time across the project for review sessions.
Works well with
What usually pairs with this.
These services compound. Traffic without follow-up leaks; follow-up without traffic idles.
AI Agents
Ready to talk about AI Agents?
Tell us where you are now and what you want to change. We will tell you what we would do, in what order, and what it costs — before you commit to anything.
Or call 0340 8279517 · Monday – Saturday, 10:00 AM – 7:00 PM (PKT)